Refund policy

Returns We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unopened and in its original sealed packaging. For hygiene reasons, we cannot accept returns of toothbrush heads that have been opened or used. You'll also need your order number or proof of purchase.

To start a return, contact us at support@natureswab.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and issues Please inspect your order upon reception and contact us immediately at support@natureswab.com if the item is defective, damaged, or if you receive the wrong item, so we can make it right.

Non-returnable items Opened or used toothbrush heads cannot be returned for hygiene reasons. Gift cards are non-returnable. Clearance or final-sale items (clearly marked as such at purchase) are non-returnable. Launch promotional pricing is not considered a clearance or final-sale item and remains eligible for returns.

Order limits To keep our founding-member launch pricing fair, we limit orders to a maximum of 24 brush heads per customer. We may cancel and fully refund orders that exceed this limit. Change-of-mind returns are offered as a courtesy — not an obligation — for up to two unopened packs per customer per year, and we may decline courtesy returns where we identify multiple orders or reselling patterns. Faulty product claims are honored regardless of quantity and are not affected by these limits.

Exchanges The fastest way to ensure you get what you want is to return the unused item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be unused, unopened and in its original sealed packaging. You'll also need your order number or proof of purchase.

Refunds We'll notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, contact us at support@natureswab.com.